Client Services Manager | French & English
2025-04-18
Full time
Contrato direto com o cliente
Are you ready to take your career to the next level as an Operations Manager?
We seek an Operations Manager (m/f) fluent in English to join our client’s dynamic operations team in Lisbon. Our client is a leading company specializing in innovative personal insurance solutions tailored for families and employees. Their expert team assists decision-makers in selecting employee benefits plans, whether standard or custom-made, to meet their unique needs.
Key Responsibilities:
Reporting to the Regional Manager, you will lead and support a team of 6 to 12 employees, ensuring the consistent delivery of exceptional customer service in the international health insurance sector. Your mission is to enhance client satisfaction while driving efficient, client-centered operations.You will also focus on fostering a culture of continuous improvement, coaching your team to meet and exceed customer expectations, and ensuring full compliance with company policies and industry standards.
Your Responsibilities Include:
- Monitoring and analyzing activity reports to track performance.
- Ensuring satisfaction for all stakeholders, including policyholders, partners, internal teams, and external customers.
- Upholding and promoting quality standards across your team.
- Contributing to process improvements to boost quality, efficiency, and timeliness.
- Representing the company by preparing and delivering key presentations and meetings.
- Managing and resolving client complaints on time.
- Collaborating closely with sales managers to further enhance client satisfaction.
- Managing customer relationships within your scope, ensuring proximity, satisfaction, and growth.
- Setting and challenging both individual and team objectives.
- Identifying talent within your team and supporting their growth by understanding their training and development needs.
What You Bring to the Team:
- Proven experience in improving customer journeys, client services, or similar roles.
- A degree in insurance or management is a strong plus.
- Demonstrated experience in a managerial role.
- Exceptional attention to detail, organizational skills, and a results-oriented mindset.
- Adaptability, with the ability to build strong, trusted relationships.
- A collaborative team player with excellent listening skills and a commercial mindset that will drive success in your role.
- Last but not least, strong communication skills in English.
What Our Client Offers:
- Permanent employment contract.
- Competitive salary package.
- Additional benefits include health insurance and annual bonuses.
- A hybrid work model for a balanced work-life approach.
- A Monday-to-Friday work schedule, between 8 AM and 7 PM.
- The opportunity to work for a well-established and reputable company.
Send us your up-to-date CV!
Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em pt.gigroup.com > Política de Privacidade Candidatos
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Intermediação monetária, instituições bancárias, locação financeira, seguros e afins
Atendimento ao Cliente (Customer Services)
136385
Lisboa - Lisboa
A empresa está autorizada a exercer a atividade de trabalho temporário pelo Alvará 783/15 emitido em 1 de Setembro de 2015 pelo Presidente do Conselho Diretivo do Instituto de Emprego e Formação Profissional. O exercício da atividade de recrutamento e seleção está devidamente autorizada pelo Instituto de Emprego e Formação Profissional, constando do Registo Nacional de Agências, previsto no artº 19º do DL 260/2009, de 25 de Setembro, com as respetivas alterações.
Os candidatos devem ler a Política de Privacidade no nosso web site pt.gigroup.com